For IT leaders managing student technology across schools, automation is no longer optional. It is essential.

Managing a 1:1 device program in a school district requires accurate data, fast workflows, and full accountability. Yet, too often, IT teams are stuck using outdated tools like spreadsheets or disconnected systems that make even the simplest tasks time-consuming.

If your team spends hours tracking devices, chasing down missing items, or using multiple systems to close help desk tickets, there is a better way.

Follett Software’s IT Asset Manager is built specifically for K-12 districts. It centralizes inventory, automates audits, integrates with student data, and includes a built-in help desk, all in one system.

No more patching together point solutions. No more systems that were not designed for education.

The Problem with Manual and Fragmented Tools

Most IT leaders in education know the drill. You are tracking thousands of Chromebooks, tablets, hot spot(s), and accessories across campuses, often with limited staffing and outdated software. Common challenges include:

• Spreadsheets that require constant manual updates
• Multiple systems that do not communicate with each other
• Device check-ins and checkouts managed on paper or with clunky workarounds
• No real-time view of inventory or status
• Audits that take days or weeks to prepare
• Help desk tickets tracked in separate tools

This fragmented approach slows your team down. It increases the chances of devices getting lost or damaged. And it makes it nearly impossible to plan proactively for replacements or refresh cycles.

How IT Asset Manager Solves This

IT Asset Manager simplifies and streamlines all aspects of technology inventory management.

Key features include:

Real-Time Inventory Management

Track every school asset in real time—who it’s assigned to, where it’s located, and what condition it’s in. With MDM integration, you can sync device data automatically to save time and ensure accuracy.

Automated Check-In and Checkout

Scan devices using barcode technology to instantly assign them to students, staff, or locations. Batch processing makes back-to-school deployments and returns fast and efficient.

Life cycle and Warranty Tracking

Monitor device age, repair history, and warranty coverage. Easily plan for device refreshes or replacements before problems arise.

Student Integration

Tie devices directly to student records for better accountability and more accurate tracking. Use the data to analyze usage by grade level, school, or funding source.

Lost or Damaged Reporting

Flag issues in real time and maintain a complete log of device history. This ensures your team is always prepared for audits or insurance claims.

Built-In Help Desk

One of the most powerful features of IT Asset Manager is the integrated help desk. No need for a separate system to track tech support requests. The built-in help desk allows your team to:

• Log and assign tech support tickets
• Connect issues directly to devices or users
• Track ticket status
• Improve support efficiency without switching platforms

Because it is part of the same system, your device data and support data live together. This makes it easier to spot patterns, reduce downtime, and improve service.

Mobile App Access

Follett IT Asset Manager also includes a mobile app that makes it easy for your team to manage inventory from anywhere. Use the mobile app to:

• Scan devices with your phone or tablet
• Check devices in or out on the spot
• Look up device details by serial number or student ID
• Work on and close help desk tickets while in the field

This means your team can complete audits, verify inventory, and provide tech support without returning to a desk or office.

Designed for K-12

Unlike many enterprise IT asset tools that are expensive and overly complex, Follett Software’s solution is designed for the unique needs of school districts. It is:

• Easy to learn and use
• Cost-effective and scalable
• Compliant with education data privacy standards
• Designed to integrate with the Destiny platform and SIS data

Coming in 2026: AI for IT Asset Manager

Smarter insights for K-12 IT operations.

AI capabilities planned for IT Asset Manager will help districts:

• Get insights on device needs and life cycle risks
• Automate routine support and route tasks
• Identify trends to improve reliability and reduce costs
• Save time for IT staff and improve service for the district

AI functionality is planned for IT Asset Manager in 2026.

Everything You Need, In One Place

IT Asset Manager, your team gets a complete technology management system. From the day a device is deployed until it is retired, you have full visibility and control.

Whether you are preparing for an audit, managing a help desk queue, or analyzing usage across schools, the information is already in the system, updated, accurate, and accessible.

If your current process feels like a patchwork of systems and spreadsheets, it is time to simplify.

See how your district can streamline inventory, automate device tracking, and build a more efficient tech support process. Schedule a demo today!